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Privacy policy

We are taking the protection of the personal data of our customers as well as of those interested in our offers very seriously and we are adhering to the requirements of the data protection laws. We use the data you provide to fulfill and process your order. At the same time, we hereby inform you about the handling of personal data. 

1. Collection, processing and use of personal data

You can visit our website without providing any personal information. Each time you call up a website, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call. On or during the operation of our website, personal data is only collected to the extent technically necessary. Personal data includes inventory data, such as a person's name and address, and usage data (e.g. password). Data, which are communicated in connection with orders in our online store, are necessary for the justification, execution and completion of the contracts and are processed and used to that extent by us. Data that are voluntarily communicated when using our contact form to get in touch with us, we use to process the respective contact request or the respective request and possible further questions. After completion, the respective data will be deleted, unless there are legal obligations to retain data. 

This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. According to Art. 6 para. 1 p. 1 lit. f DSGVO, this serves to protect our legitimate interests in a correct presentation of our offer, which outweigh our interests in the context of a balancing of interests. All access data is deleted no later than seven days after the end of your visit to the site.

2. Sharing of personal data

For the purpose of carrying out and processing your orders, the personal data required (address and possibly product data) may also be passed on to partner companies (parcel service, shipping company, installation service). Furthermore, personal data is collected when you request a non-binding consultation appointment for individual bathroom planning on our website. Any further transfer of personal data to third parties does not take place; in particular, data will not be sold or transferred to third parties for any other reasons.

3. Data transfer

For the fulfillment of the contract in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we share the payment data collected for this purpose with the credit institution commissioned with the payment and, if applicable, with payment service providers commissioned by us, or with the selected payment service. In some cases, the selected payment service providers also collect this data themselves, insofar as you create an account there. In this case, you need to register with the payment service provider with your access data during the ordering process. In this respect, the privacy policy of the respective payment service provider applies.

3.1 Data transfer to shipping service providers

In order to fulfill the contract in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. The consent can be revoked at any time by sending a message to the contact option described below or directly to the respective shipping service provider. After revocation, we delete your data provided for this purpose. We work together with the following service providers here: DPD in the area of parcel shipping, Spedition u. Logistik Haaren - Keimeier & Finke GmbH for forwarding goods.

3.2 

Within the unavoidable server statistics, data is automatically stored that is transmitted by the browser of the individual user. These data, however, are usually not assignable to a specific person. A consolidation of the stored data with other data sources does not take place. Specifically, the stored data are the following:

• Browser type/version

• Operating system used

• URL of a so-called referrer

• Host name of the accessing computer (IP)

• Time of the server request

3.3 Use of Google Analytics for Web Analysis

For website analysis, this website uses Google Analytics, a web analysis service provided by Google LLC (www.google.de). This serves to protect our legitimate interests in an optimized presentation of our offer, which prevail in the context of a balancing of interests, in accordance with Art. 6 (1) p. 1 lit. f DSGVO. Google Analytics uses methods that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address is shortened before transmission within the Member States of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. After the end of the purpose and the end of the use of Google Analytics by us, the data collected in this context will be deleted.

Google LLC is headquartered in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.

You can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

As an alternative to the browser plugin, you can click this link to prevent the collection by Google Analytics on this website in the future. This will place an opt-out cookie on your terminal device. If you delete your cookies, you will need to click the link again.

3.4 Google adwords Remarketing 

We use Google Adwords to advertise this website in Google search results and on third-party websites. For this purpose, the so-called remarketing cookie is set by Google when you visit our website, which automatically enables interest-based advertising by means of a pseudonymous CookieID and on the basis of the pages you visit. This is to protect our legitimate interests in the optimal marketing of our website, which are overriding in the context of a balancing of interests, in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO. After the end of the purpose and the end of the use of Google AdWords Remarketing by us, the data collected in this context will be deleted.

Eine darüber hinausgehende Datenverarbeitung findet nur statt, sofern Sie gegenüber Google zugestimmt haben, dass Ihr Web- und App-Browserverlauf von Google mit ihrem Google-Konto verknüpft wird und Informationen aus ihrem Google-Konto zum Personalisieren von Anzeigen verwendet werden, die sie im Web sehen. Sind sie in diesem Fall während des Seitenbesuchs unserer Webseite bei Google eingeloggt, verwendet Google Ihre Daten zusammen mit Google Analytics-Daten, um Zielgruppenlisten für geräteübergreifendes Remarketing zu erstellen und zu definieren. Dazu werden Ihre personenbezogenen Daten von Google vorübergehend mit Google Analytics-Daten verknüpft, um Zielgruppen zu bilden.

Google AdWords Remarketing is an offer of Google LLC (www.google.de). Google LLC is headquartered in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.

You can deactivate the remarketing cookie via this link. In addition, you can obtain information from the Digital Advertising Alliance about the setting of cookies and make settings for this.

3.5

On this website, data are collected and stored by Addthis, from which usage profiles are created using pseudonyms. These usage profiles are used to analyze visitor behavior and are evaluated in order to improve and tailor our offer. Cookies may be used for this purpose. These are small text files that are stored locally on the computer of the site visitor and thus enable recognition when visiting our website again. The pseudonymized usage profiles are not combined with personal data about the bearer of the pseudonym without the express consent of the person concerned, which must be given separately. You can disagree to the data collection and storage for the purpose of web analysis at any time with effect for the future.

3.6 Social Media Plugins: 

Facebook 

On these Internet pages, plugins of the social network facebook.com are used, which is operated by Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). If you call up Internet pages of our Internet presence that are provided with such a plugin, a connection to the Facebook servers is established and the plugin is displayed on the Internet page by notifying your browser. This transmits to the Facebook server which of our Internet pages you have visited. If you are logged in as a Facebook member, Facebook assigns this information to your personal Facebook user account. When using the plugin functions (e.g. clicking the "Like" button, submitting a comment), this information is also assigned to your Facebook account, which you can only prevent by logging out before using the plugin. For more information on the collection and use of data by Facebook, your rights in this regard and options for protecting your privacy, please refer to Facebook's privacy policy.

3.7 Youtube Video Plugins 

Auf dieser Webseite werden Inhalte dritter Anbieter eingebunden. Diese Inhalte werden von Google LLC zur Verfügung gestellt („Anbieter“). Youtube wird betrieben von der Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA („Google“).

For videos from Youtube that are embedded on our site, the extended data protection setting is activated. This means that no information from website visitors is collected and stored by Youtube unless they play the video. The integration of the videos serves to protect our legitimate interests in an optimal marketing of our offer, which are overriding in the context of a balancing of interests, in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO. For the purpose and scope of the data collection and the further processing and use of the data by the providers, as well as your rights in this regard and setting options for protecting your privacy, please refer to the privacy policy of Google http://www.google.com/intl/de/+/policy/+1button.html.

3.8 

Third-party vendors, including Google, serve ads on websites on the Internet. To serve ads based on previous visits to our website, third-party vendors, including Google, use cookies. Users can disable Google's use of these cookies by visiting the Google advertising opt-out page. Alternatively, users can disable the use of cookies by third-party vendors by visiting the Network Advertising Initiative opt-out page. These ads include personalized ads from Google that are created using Teracent technology. This customizes (personalizes) ads through Teracent's own cookies to include products that are likely to be relevant to you. No personal data are collected, processed, stored or used in the process. Users can deactivate the use of cookies for Teracent by visiting the page for deactivating Teracent ads.

3.9 

Newsletter 

As a matter of principle, you need to expressly consent to the use of your e-mail address and other contact addresses, unless such use is permitted for other legal reasons. For any consent to receive e-mails, we use the "double opt-in" procedure whenever possible, which means that you will receive an e-mail with a web link that you need to click to confirm, so that no misuse by unauthorized third parties can take place. We may log such consents including Internet Protocol (IP) address, date and time for evidence and security reasons.

In principle, you can unsubscribe from notifications and communications such as newsletters at any time. This is subject to notifications and communications that are absolutely necessary for our offer. By unsubscribing, you can in particular disagree with the statistical recording of usage for performance and reach measurement.

We send notifications and messages via third-party services or with the help of service providers. Cookies may also be used in the process. We ensure appropriate data protection for such services as well. We use Sendinblue as software for sending our newsletters. The provider is Sendinblue GmbH, Köpenicker Straße 126, 10179 Berlin. Information about the type, scope and purpose of data processing can be found in the privacy policy and in the General Terms of Use of Sendinblue.

3.10

Use of customer data for social media (Pinterest, Meta, Google) In order to show you personalised advertising and content on social media platforms such as Pinterest, Meta (Facebook, Instagram) and Google services (e.g. Google Ads, YouTube), we process certain customer data.

The processed data includes Email addresses (encrypted ‘hashed’) Behaviour on our website (e.g. pages visited, purchases, search queries) Technical information (e.g. IP addresses, device IDs) Processing is carried out in accordance with Art. 6 para. 1 lit. a GDPR on the basis of your consent. 

You can revoke your consent at any time by contacting us or adjusting the corresponding settings in your customer account. Data transfer to third-party providers The data collected in this context is transferred to the respective social media platforms in order to fulfil the aforementioned advertising purposes. 

These providers are: Pinterest Inc, 651 Brannan Street, San Francisco, CA 94107, USA Meta Platforms Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland The transfer takes place in accordance with the applicable data protection regulations and, if necessary, on the basis of EU standard contractual clauses to ensure an adequate level of data protection outside the EEA. Right to object and opt-out options You can object to the processing of your data for social media purposes or withdraw your consent at any time. 

To do so, use the opt-out options of the respective platforms or contact us directly at [[email protected]contact form].

4. Klarna Privacy Policy

If you decide to use Klarna's payment services, you give your consent that we may transfer the data necessary for the processing of the payment and an identity and credit check to Klarna. In Germany, the credit agencies mentioned in Klarna's privacy policy may be used for the identity and credit check. You can revoke your consent to this use of personal data at any time to Klarna.

5. Cookies

In order to make the visit to our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to protect our legitimate interests in an optimized presentation of our offer according to Art. 6 para. 1 p. 1 lit. f DSGVO. Cookies are small text files that are automatically stored on your terminal device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and allow us to recognize your browser on your next visit (persistent cookies). The duration of storage can be found in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:

Internet Explorer™: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies

Safari™: https://support.apple.com/kb/ph21411?locale=de_DE

Chrome™: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647

Firefox™ https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Opera™ : http://help.opera.com/Windows/10.20/de/cookies.html

If cookies are not accepted, the functionality of our website may be limited.

6. Right to information and right of objection

According to the Federal Data Protection Act, you have the right to free information about your stored personal data and, if necessary, the right to correct, block or delete this data.

7. Integration of the Trusted Shops Trustbadge

In order to display our Trusted Shops seal of approval and any ratings collected, as well as to offer Trusted Shops products to buyers after an order, the Trusted Shops Trustbadge is integrated on this website. This serves to protect our legitimate interests in an optimal marketing of our offer, which prevail in the context of a balancing of interests. The Trustbadge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany. When the Trustbadge is called up, the web server automatically saves a so-called server log file, which contains, for example, your IP address, the date and time of the call-up, the amount of data transferred and the requesting provider (access data) and documents the call-up. This access data is not evaluated and is automatically overwritten no later than seven days after the end of your visit to the site. Further personal data is only transferred to Trusted Shops if you decide to use Trusted Shops products after completing an order or if you have already registered to use them. In this case, the contractual agreement between you and Trusted Shops applies. After placing the order, Trusted Shops may randomly ask you about the current delivery status. Likewise, it may happen that Trusted Shops or we send you appropriate reminders to submit a rating. You can object to this process at any time by sending a message to the contact option described below.

8. Contact options and your rights

As a data subject, you have the following rights:

Pursuant to Art. 15 DSGVO, the right to request information about your personal data processed by us to the extent specified therein;

pursuant to Art. 16 DSGVO, the right to demand the correction of incorrect or completion of your personal data stored by us without undue delay;

Pursuant to Art. 17 DSGVO, the right to request the deletion of your personal data stored by us, unless further processing is required

- for the exercise of the right to freedom of expression and information;

- for the fulfillment of a legal obligation;

- for reasons of public interest; or

- is necessary for the assertion, exercise or defense of legal claims;

in accordance with Art. 18 DSGVO, the right to request the restriction of the processing of your personal data, insofar as

- the accuracy of the data is disputed by you;

- the processing is unlawful, but you object to its erasure;

- we no longer need the data, but you require it for the assertion, exercise or defense of legal claims; or

- you have objected to the processing in accordance with Art. 21 DSGVO;

in accordance with Art. 20 DSGVO, the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transferred to another controller;

the right to complain to a supervisory authority pursuant to Art. 77 DSGVO. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose. 

Upon request, we will provide you with information about your stored personal data at any time, informally and free of charge. 

Consent to the processing of personal data can be revoked at any time with effect for the future - by notification. The revocation is possible informally by mail, fax or e-mail: 

by e-mail to: [email protected] 

by fax to: +49 (0) 2961-96809 - 10 

in writing to: b-cube GmbH, keyword data protection, Möhnestraße 56, 59929 Brilon, Germany. 

If the legal requirements are met, the data will then be deleted or blocked immediately.