If you have not found the answer to your question on this page, please feel free to contact our customer service by e-mail at [email protected] or by phone at 02961 / 96 809 10!
The prices are the result of purchasing quantities and particularly favorable conditions resulting from close partnerships with brand manufacturers. We also purchase many of our products directly from the brand manufacturers.
The crossed-out prices are the manufacturer's recommended retail prices.
The shopping cart shows the one-time shipping costs per delivery separately. The freight price is based on the item with the highest shipping cost, no matter how many products you order. For some countries in Europe this function is also available. For shipping to other countries or outside of Europe, the online store provides a shipping cost inquiry, where the delivery is calculated individually.
In general, the prices in our online store are binding. For larger orders, it can be checked whether a special discount is possible. In case of queries or for further information on the desired products, we will be happy to advise you. Feel free to contact us by phone at 02961 / 96 809 10, by mail at [email protected] or visit us in our 1,500 m² showroom in Brilon.
Color representations can vary depending on the screen or display, so they are not binding. In addition, not all manufacturers offer product images for all color versions and sizes, so that the item description on the product detail page is authoritative. Please also read the passage of the terms and conditions, which you confirm with your order.
You can find out the exact scope of delivery of an item on the product detail pages. On some pictures in our store products are shown with accessories, decorations or other products, which is why we always refer to the product description.
The article numbers in our online store correspond to the original article numbers of the manufacturers. If you cannot find your article number in our store, please contact us directly by e-mail at [email protected] or call us at 02961 / 96 809 10.
If you would like to order a product in our showroom, you will receive it at the same price as in our online store. However, we are also happy to take the time for a detailed consultation in which we plan your bathroom together with you. Our 1,500 m² exhibition with many brand manufacturers offers plenty of inspiration. You also have the option of having your bathroom individually planned and installed. In this case, the prices will differ compared to the online store.
We are happy to offer appropriate spare parts for your existing product. If the item was purchased from us, we only need the invoice number to process the offer. For products not purchased from us, please check the availability of the spare parts.
Yes, we offer bathroom planning in 3D. Our planning package includes on-site measurements, room and area layout, creative room design, detailed material planning, CAD drawings (floor plans, views and perspectives), consultation, corrections as well as changes. If you are interested, please feel free to contact us - either by phone at 02961 / 96 809 10, by e-mail at [email protected] or visit us in our showroom in Brilon.
You can find more information about bathroom planning with b-cube here.
There are several ways to get to your desired product. You can simply enter the product name or other details in the search field. Alternatively, the various filter options in the store will guide you safely to the product you are looking for. We are also available for consultation by phone at 02961 / 96 809 10 or by e-mail at [email protected].
Anyone - whether as a private customer or business customer - can order from us.
The expected delivery times are stored in the product descriptions in our online store. Since we are - with the exception of stock items - dependent on the delivery capacity of the manufacturer, the stated delivery times may vary. Please understand that we can therefore not make any binding delivery time information and assume no liability for any delivery time overruns. As soon as these become apparent, we will inform you immediately. Please also note that the goods will only be reserved or ordered after the payment has been booked. Excluded from this is of course the purchase on account.
The shipping costs for Germany and some selected European countries are displayed in the shopping cart. Shipping is calculated based on the item with the highest shipping cost, regardless of the order quantity.
Parcel goods are shipped with the service providers DPD, DHL or UPS. Forwarding goods are handed over to the forwarding agency Keimeier & Finke or internationally to Schenker. These cooperate with corresponding forwarding associations.
We will be happy to provide you with a tracking code for your shipment. In addition, the carrier will contact you by phone before delivering the goods.
You are welcome to pick up the goods in Brilon after making an appointment.
A partial delivery is associated with more effort, but can be made possible by selection in the shopping cart and in consultation with our customer service.
Parcels are delivered as usual to the front door and freight forwarded goods classically free curbside. If you wish a delivery to the apartment, this must be agreed in advance with customer service. Additional costs will be charged accordingly.
All goods are shipped with appropriate transport insurance. It is your responsibility to report any damaged outer packaging to the carrier upon delivery and also to notify us. For forwarded goods, concealed damage is considered insured up to two days after receipt, provided the outer packaging is in perfect condition. We therefore ask for immediate inspection after receipt of the goods.
We check every shopping cart for technical feasibility. In addition, we can also check your specification in advance.
At b-cube, we attach great importance to data protection and guarantee a high level of security using encryption. With the TrustedShops buyer protection, you can also protect yourself up to 20,000 euros. This optional buyer protection can be concluded during the ordering process. Furthermore, some payment options such as PayPal offer additional buyer protection.
If, contrary to expectations, an item arrives defective, the best thing to do is to write us an email directly to [email protected]. Our service team will then take care of the further settlement of the damage. In addition, you will receive an order confirmation with every order, in which you will find a link for a corresponding online form, in which you can also directly upload pictures of the damage.
If you want to file a complaint or a revocation, write us an email to [email protected] or call us at 02961 / 96 809 10.
You can contact us by phone at 02961 / 96 809 10, by mail at [email protected], by fax at 02961 / 96809 20, by post (Möhnestraße 56, 59929 Brilon) or personally on site during our opening hours.
Yes, we will be happy to send you brochures and leaflets from the various brand manufacturers by post. Alternatively, we will also be happy to send them to you by e-mail or offer them for download.
Assembly of the products is not possible by b-cube itself. However, since we have a wide network of assemblers, we will be pleased to recommend assembly partners to you on request.
The exhibition in Brilon is open Monday to Friday from 10 am to 5 pm and Saturdays from 10 am to 2 pm. If you wish an appointment outside the opening hours, this is possible by appointment.
You can find more information about our exhibition here.
You can inquire about your current order status at any time via our service hotline. You can reach our service team by calling 02961 / 96 809 10.
Yes, we also ship our goods abroad. Here we also take care of customs documents and more.
You can find our exhibition at the address Möhnestraße 56 in 59929 Brilon. Located directly on the B480, in the same building as the Hermann Becker company, you can visit us.
The personal consultation in our showroom is always free of charge. If you would like to have a bathroom planning, this will be charged separately. You will be informed about this in advance.
If you call our customer service, you will reach trained employees in the showroom on site. They deal with the products from the online store on a daily basis and can therefore provide you with ideal advice.
Anyone can buy from us! We are registered wholesalers and retailers and can therefore sell both to the installer and directly to the end customer. We will also be happy to assist your installer by providing appropriate instructions and materials for the installation of your products purchased from us.
